Privacy Policy
Calgary Mental Health & Wellness Centre and Cienna Mental Health & Wellness Centre respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how Calgary Mental Health & Wellness Centre and Cienna Mental Health & Wellness Centre collect, use, disclose, store, and protect personal information obtained through our website, contact forms, telephone communications, email, booking systems, and clinical services.
We aim to collect only the information reasonably necessary to respond to inquiries, coordinate services, provide care, manage our operations, and meet applicable professional and legal obligations.
Information We May Collect
We may collect personal information when you:
- submit a form through our website
- call, email, or otherwise contact our office
- request a consultation or book an appointment
- register as a client or complete intake documents
- subscribe to newsletters or clinic updates
- use or browse our website
The information collected may include your name, email address, telephone number, location, age or date of birth, appointment preferences, reason for seeking services, insurance information, and other details you voluntarily provide.
Clinical and health information may also be collected when you become a client. Clinical records are managed separately and in accordance with applicable professional, ethical, privacy, and record-retention requirements.
How We Use Personal Information
Personal information may be used to:
- respond to questions and service inquiries
- schedule consultations and appointments
- determine whether our services may be appropriate for your needs
- communicate with clients, parents, guardians, and authorized representatives
- provide and coordinate psychological or counselling services
- process payments, receipts, insurance claims, and billing records
- maintain administrative and clinical records
- improve our website, services, and client experience
- meet legal, regulatory, professional, and safety obligations
Consent
When you voluntarily provide personal information through our website, by telephone, by email, or through our booking and intake systems, you consent to our use of that information for the purposes explained at the time of collection or as reasonably necessary to respond to your request.
Additional consent forms and privacy information may be provided before or during the delivery of clinical services.
Sharing and Disclosure of Information
We do not sell or rent personal information.
Personal information may be accessed by authorized members of our administrative, intake, billing, or clinical teams when required to perform their responsibilities.
Information may also be shared with trusted service providers that support our operations, such as secure booking, payment-processing, communication, website-hosting, or record-management services. These providers are expected to use information only for the services they provide.
Information may also be disclosed when required or permitted by law, professional standards, a court order, or when necessary to address a serious and immediate safety concern.
Email, Newsletters, and Clinic Updates
We only want to send promotional emails, newsletters, or clinic updates to people who have agreed to receive them or where communication is otherwise permitted.
You may unsubscribe at any time by selecting the unsubscribe link included in the message or by contacting our office. Appointment reminders, service notices, receipts, and other necessary administrative communications may still be sent to active clients.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure. Please avoid including highly sensitive clinical information in general website contact forms or unencrypted email messages.
Third-Party Websites and Services
Our website may include links to websites, booking systems, social media platforms, payment processors, and other services operated by third parties.
We do not control the privacy practices or content of external websites. We encourage you to review the privacy policy of any third-party website or service before providing personal information.
Cookies and Website Information
Our website may use cookies and similar technologies to support website functionality, remember preferences, measure website performance, understand how visitors use the site, and improve our services.
Website information may include your browser type, device type, operating system, referring website, general geographic region, pages visited, and the date or duration of your visit.
You may be able to limit or disable cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.
Retention of Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable administrative, professional, regulatory, insurance, tax, safety, and legal requirements.
Accessing or Correcting Your Information
You may contact us to ask about personal information we hold about you or to request that inaccurate information be corrected.
Access to clinical records may be subject to identity verification, professional requirements, legal limitations, administrative procedures, and any applicable fees.
Children and Youth
When services are provided to children or youth, personal information may be collected from the young person, a parent, guardian, or another authorized individual.
Consent, confidentiality, access to information, and parent or guardian involvement are addressed according to the young person’s circumstances, capacity, applicable law, and relevant professional standards.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, technology, or privacy practices. The most recent version will be posted on this page.
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Privacy Questions or Concerns
Please contact Calgary Mental Health & Wellness Centre or Cienna Mental Health & Wellness Centre if you have questions, concerns, or feedback about this Privacy Policy or how your information is handled.